Our reception and admin staff are here to help you.
The receptionists are the first point of contact at the practice and will try to direct you to the most appropriate service for your needs. This is a very varied role and can be very stressful at times. Although they will try to provide patients with what they want, sometimes, for different reasons, they may not always be able to provide you with this. However, they will strive to find an alternative solution to ensure you receive the best care possible. Please help them if they ask you for more information – it is to assist the doctor to assess your needs.
As well as answering the telephones, booking appointments and giving out results, the team have a variety of other jobs to support other departments in the practice.
Our Patient Services Team provide a wide range of support to both patients and the clinicians in the practice. They deal with referrals to other organisations such as hospitals and NHS services, as well as dealing with all incoming letters and liaising with insurance companies, solicitors and many other healthcare organisations. They are actively involved in ensuring patients receive an efficient, integrated service between Primary and Secondary Care. Should you have any queries about a hospital referral, please telephone the surgery and ask to speak to the medical secretaries. They are available between 11am and 4pm each working day.
Please note that NHS waiting times in secondary care are beyond our control - should you have any concerns about your wait for an appointment in the community or hospital, you will need to contact the clinic you have been referred to directly.
Some services provided by the practice are not covered by the NHS therefore you will be asked to pay a fee. You will be notified of this fee where relevant.
Payment is by cash or cheque only (cheques payable to Leap Valley Surgery).
If you need a doctor to complete and sign a medical or insurance report or other form, please note that this can take up to 28 working days. This is because our doctors have limited time for paperwork, and have to prioritise work related to patients that they have seen in clinics. Please ask us if you need something more urgently, but we cannot guarantee a quicker response.