To book an appointment at our Downend surgery the telephone number to ring is: 0117 9564101. To book an appointment at our Yate surgery the telephone number to ring is: 01454 325361.
Demand for appointments is very high, and to help manage this, requests to see a doctor the same day will be assessed and prioritised by a nurse practitioner or one of our doctors. This process is called triaging. The receptionist will take your name, telephone number and a brief description of the problem and the nurse practitioner or doctor will call you back as soon as possible. The receptionists ask the nature of the problem to help our clinicians prioritise the workload based on clinic need. Depending on the circumstances you may be offered one of the following:
- Advice over the telephone
- An appointment to see the nurse practitioner, a doctor or nurse that day
- An appointment with the nurse practitioner, a doctor or nurse at a later date
- A referral to another health care professional/organisation e.g. a health visitor, midwife or the hospital casualty department
- Urgent cases are seen on the day.
All appointments with our doctors, practice nurses and health care assistant can be booked up to six weeks in advance, if required.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
You can help us by:
- Being on time for your appointment
- Letting us know if you need to cancel
- Calling for a home visit or urgent appointment before 10am
- Ringing for the results of tests after 2pm
There is now a simple and easy way to book routine doctors’ appointments online. It is especially useful during those times when the telephone lines are busy or the practice is closed.
Appointments Online offers simple instructions and prompts to make sure that it is easy for you to book, view or cancel routine appointments with a doctor – regardless of the time of day (or night).
Using the internet, you can search for and view a range of available doctors’ appointments; then just book the one which is most convenient for you.
Before you can start booking routine doctors’ appointments online, you must first register your details with the practice, so that you can be provided with a unique login username and password.
The appointments offered will be 10 minute routine face to face consultations with a doctor. We are not offering other appointments, such as nurse consultations due to the diverse range of services they offer, and the complexity of the timing of these appointments. Please continue to telephone or visit the surgery to book any other appointments, including same day requests for appointments.
Details of how to sign up for online services are available here.
If you have already signed up for online access you can login here: https://patient.emisaccess.co.uk
Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our practices. Please ring before 10am to arrange a visit and let us know if your condition is urgent. For our Downend patients the number to phone is 0117 956 2979. For our Yate patients the number is 01454 313577.
Extended Opening Hours
We have a limited number of GP appointments and telephone consultations available on a Monday, Tuesday, Wednesday and Friday evening for patients who are unable to attend the surgery during normal opening hours.
At our Yate surgery appointments are available on a Monday evening between 6.30pm and 7.30pm. At our Downend surgery appointments are available on a Monday, Tuesday, Wednesday and Friday evening between 6.30pm and 7.00pm.
We also have some early morning telephone consultations available on a Tuesday and Thursday.
Evening & Weekends
For urgent advice and treatment call 111.